Expo Training - Morning
|
| 9:30 - 10:30 |
| Vista A |
Vista B |
What All Veterans Must Know
Instructor: Lloyd Calderon – Director - NM Department of Veterans Services
Course Synopsis: f you are a veteran, it is important that you understand the assistance and opportunities that are now available to you. Recent and pending legislation will be discussed to inform veterans on the details of this legislation and how veteran firms can take advantage of the benefits enacted by law. |
Quality Management System – ISO 9000
Instructor: Ken Manicki - Program Manager - Office of Science and Technology
Course Synopsis: The State of New Mexico, Economic Development Department-Office of Science and Technology, has developed a program, New Mexico 9000, to assist companies achieve ISO Certification. This training will explain why and what a Quality Management system, requirements of ISO 9000, and how to participate in the New Mexico 9000 program. |
| Mesa A |
Mesa B |
Proposal Development – What Works, What Doesn’t and Why
Instructor: Bennie Gonzales - Southwest Proposal Development
Course Synopsis: This Request for Proposal (RFP) related training will help you learn how not to be eliminated from the competition. A 30 year insider’s view of what works and what doesn’t. The training will provided a roadmap for firms new to the business of developing responses to an RFP and those companies who have worked with RFPs but want to improve their win record. |
Marketing on the Internet
Instructor: Julianna Barbee – NM Small Business Development Center
Course Synopsis: The Internet – The most powerful marketing tool to come along in decade – don’t fear it – learn to use it to your advantage. Language, websites, internet marketing mistakes, intellectual property, Promote on and off line, Internet planning checklist, Global marketing on the internet, measure stats. |
| 10:40 - 11:40 |
| Vista A |
Vista B |
Develop World Class Service Competencies
Instructor: Rick Miera, STI International
Course Synopsis: Companies that improve customer service outcomes find customers/clients are 2.5 times more likely to buy again. Public sector organizations are continually seeking ways to generate the highest level of customer satisfaction and value for their constituencies. This interactive seminar will help you to learn and apply the 16 core competencies that are key to world class service performance. A small improvement in applying these essential skills can result in a significant increase in sales and greater customer satisfaction, retention and repeat business. |
Making the Most of your 5 Minutes with a Buyer and tips for Successful Tradeshow Participation
Instructors: Patrick Sullivan, Director UNM-LA SBDC (moderator) Moe Zamora, LANL Small Business Program Office, Roseanne Roberts, Principal R.M. Roberts and Associates
Course Synopsis: First impressions with buyers and customers are vital to increasing business. But what should a business owner focus on? This workshop will give you the tips and skills to make a great first impression with a new potential customer. It will focus on what is important from the buyer’s point of view as well as tips to making participation at a tradeshow successful. (Short presentations on each topic followed by a Q&A) |
| Mesa A |
Mesa B |
Generations: A little understanding goes a long way
Instructor: Mike Kline – Sandia National Laboratory
Course Synopsis: Having problems retaining or dealing with your working staff? Four generations working together in today’s workplace, creates unique challenges for working and opportunities for business. Learn to be aware of and understand the issues you are up against. Understand why the generation gap is a factor and what you can do about managing issues. |
How to Work With Your Banker
Instructor: Jerry K. Miller, Senior Vice President, Community Bank
Course Synopsis: Understanding the “Six C’s of Credit” Do’s and Don’ts with your Banker, Loan Requests, Financial Statements, Small Business Development Center support and other information critical to small business firms. |
Expo Training - Afternoon
|
| 1:45 - 2:45 |
| Vista A |
Vista B |
What All Veterans Must Know
Instructor: Lloyd Calderon – Director - NM Department of Veterans Services
Course Synopsis: If you are a veteran, it is important that you understand the assistance and opportunities that are now available to you. Recent and pending legislation will be discussed to inform veterans on the details of this legislation and how veteran firms can take advantage of the benefits enacted by law. |
Quality Management System – ISO 9000
Instructor: Ken Manicki - Program Manager - Office of Science and Technology
Course Synopsis: The State of New Mexico, Economic Development Department-Office of Science and Technology, has developed a program, New Mexico 9000, to assist companies achieve ISO Certification. This training will explain why and what a Quality Management system, requirements of ISO 9000, and how to participate in the New Mexico 9000 program. |
| Mesa A |
Mesa B |
Proposal Development – What Works, What Doesn’t and Why
Instructor: Bennie Gonzales - Southwest Proposal Development
Course Synopsis: This Request for Proposal (RFP) related training will help you learn how not to be eliminated from the competition. A 30 year insider’s view of what works and what doesn’t. The training will provided a roadmap for firms new to the business of developing responses to an RFP and those companies who have worked with RFPs but want to improve their win record. |
Marketing on the Internet
Instructor: Julianna Barbee – NM Small Business Development Center
Course Synopsis: The Internet – The most powerful marketing tool to come along in decade – don’t fear it – learn to use it to your advantage. Language, websites, internet marketing mistakes, intellectual property, Promote on and off line, Internet planning checklist, Global marketing on the internet, measure stats. |
| 3:00 - 4:00 |
| Vista A |
Vista B |
Develop World Class Service Competencies
Instructor: Rick Miera, STI International
Course Synopsis: Companies that improve customer service outcomes find customers/clients are 2.5 times more likely to buy again. Public sector organizations are continually seeking ways to generate the highest level of customer satisfaction and value for their constituencies. This interactive seminar will help you to learn and apply the 16 core competencies that are key to world class service performance. A small improvement in applying these essential skills can result in a significant increase in sales and greater customer satisfaction, retention and repeat business. |
Making the Most of your 5 Minutes with a Buyer and tips for Successful Tradeshow Participation
Instructors: Patrick Sullivan, Director UNM-LA SBDC (moderator) Moe Zamora, LANL Small Business Program Office, Roseanne Roberts, Principal R.M. Roberts and Associates
Course Synopsis: First impressions with buyers and customers are vital to increasing business. But what should a business owner focus on? This workshop will give you the tips and skills to make a great first impression with a new potential customer. It will focus on what is important from the buyer’s point of view as well as tips to making participation at a tradeshow successful. (Short presentations on each topic followed by a Q&A) |
| Mesa A |
Mesa B |
Generations: A little understanding goes a long way
Instructor: Mike Kline – Sandia National Laboratory
Course Synopsis: Having problems retaining or dealing with your working staff? Four generations working together in today’s workplace, creates unique challenges for working and opportunities for business. Learn to be aware of and understand the issues you are up against. Understand why the generation gap is a factor and what you can do about managing issues. |
How to Work With Your Bank in Touch Financial Times
Instructor: Jerry K. Miller, Senior Vice President, Community Bank
Course Synopsis: Understanding the “Six C’s of Credit” Do’s and Don’ts with your Banker, Loan Requests, Financial Statements, Small Business Development Center support and other information critical to small business firms. |
Training
